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If you have a Sewer Grinder in alarm contact:
Freemire & Associates, Inc.
24 Hours a Day, 7 Days a Week at 888-349-7448
Freemire is under contract with Loudoun Water to show up at your residents within 4 hours of receiving the call.
Below is a pictorial overview of your Grinder Pump. All of the items within the red lines are the responsibility of Loudoun Water. The areas outside of the red lines are the responsibility of the homeowner.
The illustration above was provided by Loudoun Water. To view the entire brochure please go here.
Below are the rules that govern your Sewer Grinder. They were forwarded to us by our County Supervisor Suzan Volpe. They are currently not available on the Loudoun Water web site but should be soon. Check back soon for an update.
Rule No. 34 - Grinder Pumps
(applicable to all current and future grinder pump service connection customers)
Loudoun Water’s preferred method of discharge for wastewater is by gravity flow. In the event gravity collectors and/or a centralized pumping station are not feasible, Grinder Systems may be allowed, at Loudoun Water’s sole discretion. If two or more homes on separate lots connect to a common force main before connecting to Loudoun Water’s gravity conveyance system, they would constitute a Grinder System. If an individual connection employs a grinder pump and force main to convey waste to Loudoun Water’s gravity collection system it is considered a Private Grinder Pump to be maintained by the property owner. Rule No. 34 does not apply to Private Grinder Pumps. Each Grinder System is an integral component of Loudoun Water’s sanitary sewer system. Additional information about Loudoun Water’s Grinder Systems is available in the Engineering Design Manual.
a) Loudoun Water shall be responsible to repair and replace all system components of the Grinder Pump Service Connection from the Grinder Pump Chamber to the Public Force Main at Loudoun Water’s expense insofar as ordinary wear is concerned. Damage due to causes arising out of, or caused by the customer’s facilities, operations, negligence or carelessness shall be paid by the customer. The customer shall promptly notify Loudoun Water or its representative of any defect or damage to the Grinder Pump Service Connection.
b) Cost of equipment and installation of a new Grinder Pump Service Connection shall be borne by the Customer and shall be turned over to Loudoun Water for future repairs and replacement. Grinder Pump Service Connections shall be installed in accordance with Loudoun Water’s specifications.
c) Developers of Loudoun Water approved grinder systems will be assessed an availability charge and an additional fee of $7,500 per connection to address future repair and replacement.
d) No more than one dwelling or building may be connected to a single Grinder Pump Service Connection.
e) Customer shall be responsible for providing Loudoun Water or its representatives free, prompt and unrestricted access to the property served in order to repair or replace Grinder Pump Service Connection components.
f) Installation of any structures over any component of the Grinder Pump Service Connection, including the Customer Force Main from the Grinder Pump to the Public Force Main, is prohibited.
g) If a structure has been installed over any component of the Grinder Pump Service Connection prior to the effective date of these Rules (June 11, 2015), Loudoun Water will make every effort to keep the structure intact. In the event the structure must be removed or disturbed, the Customer shall be responsible for the cost of reinstalling the structure in a way that does not obstruct access to any component of the Grinder Pump Service Connection. Loudoun Water will not be responsible for the cost of structures that were deemed to be obstructing access to the system. Call Miss Utility before you dig.
h) Customer shall be responsible for all damage relating to vehicular or lawn care traffic, unintentional landscaping damage, trees falling, or any avoidable act that inflicts damage.
i) Customer shall be responsible to maintain the plumbing for the Building Drain between the home and the Grinder Pump Chamber.
j) Customer shall be responsible to provide an adequate supply of electrical power from the house to the Pump Control Panel and Grinder Pump. In the event of a power outage, Customer shall be responsible for taking measures to prevent the backup of wastewater on the property (limit water usage).
k) Loudoun Water shall have the right to stop any discharge from a Grinder Pump Service Connection in order to prevent contamination from raw sewage.
l) Customer shall never flush prohibited items including, but not limited to rags, paper towels, diapers, chemicals, baby wipes, fats, oils, greases and bio hazardous materials.
m) Customer shall be responsible if an excavation reveals problems caused by negligence toward the Grinder Pump Service Connection, including the Customer Force Main to the Public Force Main.
n) Extraneous flows such as from a sump pump, roof or foundation drains and into the grinder pump chamber are prohibited.
o) Customer is responsible to repair and replace the PVC conduit from the pump control panel to the grinder pump chamber.
These rules have been singed into agreement by the board of Loudoun Water and have been approved by the Loudoun County Board of Supervisors.