Updated 3/29/2023
If you have a Sewer Grinder in Alarm contact:
Freemire & Associates, Inc.
24 Hours a Day, 7 Days a Week at 888-349-7448
Freemire is under contract with Loudoun Water to show up at your residents within 4 hours of receiving the call.
Click HERE for additional instructions.
IMPORTANT NOTICE: THERE HAVE BEEN SIGNIFICANT CHANGES TO YOUR RESPONSIBILITY IN MAINTAINING THE GRINDER PUMP. PLEASE DOWNLOAD AND READ THE LATEST BROCHURE. YOU MAY BE CHARGED A SIZABLE FEE IF LOUDOUN COUNTY AND FREEMIRE ASSOCIATES DETERMINES THAT THE PUMP FAILURE IS PREMATURE.
Below is a pictorial overview of your Grinder Pump System. All of the items within the red lines are the responsibility of Loudoun Water except as noted. The areas outside of the red lines are the responsibility of the homeowner.
The illustration above was provided by Loudoun Water. To view or download the entire brochure please go here.
In Loudoun County, wastewater is collected and treated in many ways. Most wastewater collection relies on the force of gravity to pull it through miles of pipe, ending at a wastewater treatment facility. Since not every area in the County can benefit from gravity, some areas rely on a pressure system or a pump to facilitate wastewater collection. Pumps can serve one household or many households. Approximately 400 homes served by Loudoun Water have their own wastewater pump (grinder pump). Additional information about Loudoun Water’s Grinder Systems is available in the Engineering Design Manual.
Below are important rules governing your Sewer Grinder Pump System. For the latest rules, please visit www.loudounwater.org/residential-customers/grinder-pumps.
(Taken from the 2023 Loudoun County web page)
What are my Responsibilities?
Are there prohibitions I need to know about with a grinder pump?
- NEVER connect a sump pump, roof or foundation drain to a grinder pump chamber or drain leading to the chamber.
- NEVER flush prohibited items including, but not limited to rags, paper towels, feminine hygiene products, diapers, chemicals, baby wipes, fats, oils, greases and bio hazardous materials.
- NEVER install any structure(s) over any component of the Grinder Pump Service Connection, including the Customer Force Main from the Grinder Pump to the Public Force Main. In the event of maintenance to these components, Loudoun Water will not replace any structure or improvement.
- FAILURE TO COMPLY may result in fines and/or maintenance cost reimbursements to Loudoun Water.
